Staff at national betting shop chain, Ladbrokes won two prestigious National Customer Service Awards , - and in the process attracted comment from Community, who are attempting to give Ladbroke's staff a union voice.

'Commenting on the awards, Community Head of Organising, Kevin Pass, said:

"Community is delighted to congratulate the two award winners and Ladbrokes staff as a whole for achieving recognition for their efforts at work. We believe these awards reflect the hard work of Ladbrokes staff to achieve a high level of customer service.

"However, many shop staff earn little more than the minimum wage - a paltry reward for award winning service - while safety concerns, single staffing, and extended opening times are real issues for workers. It's time Ladbrokes recognised the value of their workers with more than words. They should look into some of the key issues being raised by staff and plough back some of their enormous profits into better pay and conditions for the workforce."

You can find out more about Community's campaign here.